Tag: JSM
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🔧Navigating JSM Space Settings: Request Management > Request Types, Forms & Workflows 🔖
In the previous post, we have discussed the Access settings. Now, we will dig about Request Management which will show the first part for Request Types, Forms & Workflows. Under Space settings > Request management, find Request types, Forms, Workflows. This is where ITSM shines, you can customize what customers see in the portal vs.…
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🔐 Navigating JSM Space Settings: Access ⚙️
In our previous post, we explored the Details, Summary, and Features of a Jira Space. Covering how to set up your space identity and configure key capabilities. Today, we’re diving into the Access settings, your control centre for who can do what inside your space. 🎯 To get there: Space Settings → Access 🛠️ 👥…
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📋Navigating JSM Space Settings: Details, Summary, and Features ⚙️
If you’ve ever opened up Jira Service Management and wondered where to tweak the essentials of a space, you’re not alone. In this post, I’ll walk through the first parts of JSM Space Settings: Details, Summary, and Features, and show how each one helps you keep a service space organised, useful, and ready for real-world…
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📚How to Enable a Knowledge Base in Jira Service Management💡
Now that we have enabled your IT Service Desk space, we can proceed in enabling our Knowledge Base and link it with Confluence. Here’s a quick, friendly guide to enable the Knowledge Base in our IT Service Desk space in Jira Service Management. Once enabled, users can find answers themselves instead of raising repeat tickets.…
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🛠️ Creating a Space in Jira Service Management (JSM)
Now that my Atlassian account is set up and my domain is ready, it’s time to get practical: setting up a Jira Service Management (JSM) space for my tickets, requests, and internal workflows 🧩 Here’s how I did it step by step: 1. Open Jira Service Management From my Atlassian dashboard, I clicked into Jira Service Management (or created…