JKM Tech Notes

Now that my Atlassian account is set up and my domain is ready, it’s time to get practical: setting up a Jira Service Management (JSM) space for my tickets, requests, and internal workflows 🧩

Here’s how I did it step by step:

1. Open Jira Service Management

From my Atlassian dashboard, I clicked into Jira Service Management (or created a new JSM site if needed).
Since I’m using Atlassian Cloud, everything lives under my org, so I didn’t need to juggle multiple logins 🎯

2. Choose the right template

JSM gives you a few starting points:

• IT Service Desk (perfect for me as an IT support person)
• Customer Service
• Internal Service Desk

I picked “Internal Service Desk” because most of my work will be internal teams, not external customers — but the setup is very similar either way.

3. Create a new project

I clicked “Create project” and chose Jira Service Management.
Then I:

• Named my project (e.g., Tech Support Hub or IT Helpdesk).
• Chose a project type: Team‑managed or Company‑managed.
  • I went with Team‑managed for now — it’s simpler and faster to tweak as I learn.

4. Set up the request types

JSM loves request types, so I added a few basic ones to start:

• New IT Request
• Password Reset
• Access / Permissions
• Hardware / Equipment

For each, I filled in:

• A short description
• Basic fields (like priority, category, requester)
  No over‑engineering — just enough to make it usable day‑to‑day.

5. Connect the portal

JSM automatically creates a customer (or internal) portal for each project.
I grabbed the portal URL and, later, I’ll point it under my domain (or a subdomain) so it feels like part of my own brand, not a random Atlassian link.

6. Invite early users

I added:

• My primary email (the domain‑based one).
• A test user (can be a secondary email or a teammate later).

This lets me try out the portal, submit test requests, and see how the workflow actually behaves.

🧠 Why I Set It Up This Way

I didn’t build a full‑blown enterprise‑style JSM site from day one.
Instead, I focused on:

• Starting small with a clear, internal service desk project.
• Keeping it flexible so I can tweak request types and workflows as I learn.
• Aligning it with my brand and domain early, so it feels like “my system,” not just a random Atlassian demo.

For next steps, visit -> 🚀 Creating a JSM Space for IT Service Management