Category: Atlassian
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📧 Important Email Update for Namecheap Users: ActiveSync Discontinuation
If you’re using Namecheap Private Email with ActiveSync on your phone or tablet, here’s a critical update you need to know about. 🚨 🔔 What’s Happening? Namecheap is discontinuing ActiveSync support on August 3, 2026, as part of their migration to a new Private Email webmail platform. This change affects users who currently sync their…
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🔧Navigating JSM Space Settings: Request Management > Request Types, Forms & Workflows 🔖
In the previous post, we have discussed the Access settings. Now, we will dig about Request Management which will show the first part for Request Types, Forms & Workflows. Under Space settings > Request management, find Request types, Forms, Workflows. This is where ITSM shines, you can customize what customers see in the portal vs.…
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🔐 Navigating JSM Space Settings: Access ⚙️
In our previous post, we explored the Details, Summary, and Features of a Jira Space. Covering how to set up your space identity and configure key capabilities. Today, we’re diving into the Access settings, your control centre for who can do what inside your space. 🎯 To get there: Space Settings → Access 🛠️ 👥…
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📋Navigating JSM Space Settings: Details, Summary, and Features ⚙️
If you’ve ever opened up Jira Service Management and wondered where to tweak the essentials of a space, you’re not alone. In this post, I’ll walk through the first parts of JSM Space Settings: Details, Summary, and Features, and show how each one helps you keep a service space organised, useful, and ready for real-world…
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🎨 Customizing Confluence: Favicon, Logo, and Site Branding
Branding your Confluence site makes it feel more professional and easier for users to recognize at a glance. A small favicon in the browser tab, plus a company logo in the header, helps your team quickly identify the right workspace every time they open Confluence. What is a favicon? 🔖 A favicon is the small…
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Deactivated Atlassian Teamwork Collection for JSM – But “We Couldn’t Create Your Space” Error Hit Me Hard! ⚠️
Sharing a real-world hiccup from my JSM setup journey. 😅 If you’re juggling Atlassian trials like I was, this one’s for you! My Teamwork Collection trial (including Confluence) was wrapping up, and after thoroughly testing Jira Service Management (JSM), I want to keep just the Service Collection for my IT Service Desk. No need for…
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📚How to Enable a Knowledge Base in Jira Service Management💡
Now that we have enabled your IT Service Desk space, we can proceed in enabling our Knowledge Base and link it with Confluence. Here’s a quick, friendly guide to enable the Knowledge Base in our IT Service Desk space in Jira Service Management. Once enabled, users can find answers themselves instead of raising repeat tickets.…
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Manage Your Atlassian Billing: Cancellation and Downgrades 💵
When I setup my Atlassian account, I originally selected Service Management Collection, however, I want to try the Teamwork collection so I selected both. Now that trial is ending so I need to choose and after month of testing, I am happy with Service Collection for my JSM/ ticket handling. I am ready to deactivate…
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🚀 Teamwork Collection vs Service Collection: Which Atlassian Bundle Fits Your Team?
Atlassian’s Teamwork and Service Collections are game-changers for collaboration and support, but they’re tailored for different needs. Let’s break it down based on my hands-on experience. I originally selected Service Management Collection, however, I also want to try the Teamwork collection so I selected both. 📋 What is Teamwork Collection? Teamwork Collection bundles Jira, Confluence,…
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🤖 What is AI? A simple guide from my personal experience 🔍
Because I have been using AI tools like ChatGPT and Perplexity let’s talk about it on this post. After years of tinkering with tech in real-world projects I have seen AI go from a buzzword to a daily helper. If you’ve ever asked me why I love tools like Perplexity or ChatGPT, it’s because they…
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🚀 Creating a JSM Space for IT Service Management
Drowning with scattered tickets across general Jira projects? Switching to a JSM ITSM space is a game-changer as it comes with pre-loaded request types for incidents, service requests, and changes, plus portals for users. These templates save hours of config! Step-by-Step: Creating Your ITSM Space 🛠️ Make sure you have permission so you can create…
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🧩 Using Templates in Jira Service Management (JSM)
Once Atlassian account is set up, it provides several templates you can start from. They’re a quick way to jump‑start different workflows without building everything from scratch. 🚀 Here’s a quick overview of the main options: 1. Kanban (Inside JSM + Jira) 2. Product Roadmap 3. Scrum 4. Basic IT Service Management 5. IT Service…
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🧰 Demystifying the Atlassian Administration Dashboard 🎯
If you work with Jira, Confluence, or other Atlassian cloud products, you’ll sooner or later land on Atlassian Administration (often called the “Admin hub”) at https://admin.atlassian.com. 🌐 To many IT admins, it feels like a “mission control centre” for the whole Atlassian org, so in this post I’ll walk you through each of the main…
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🛠️ Creating a Space in Jira Service Management (JSM)
Now that my Atlassian account is set up and my domain is ready, it’s time to get practical: setting up a Jira Service Management (JSM) space for my tickets, requests, and internal workflows 🧩 Here’s how I did it step by step: 1. Open Jira Service Management From my Atlassian dashboard, I clicked into Jira Service Management (or created…
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💫 Jira vs Jira Service Management – A Short Guide for the Terminology‑Confused
If you’ve only been working with Atlassian for a few years, you’re not alone in feeling a bit tangled by the terms “Jira” and “Jira Service Management.” Here’s a short, clear way to think about the difference so you can quickly explain or choose between them. The quick mental model 💭 Think of it as:Jira…
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🌏 How to Switch Your Atlassian Email to a Domain-Based Account
Switching your personal Atlassian email (like hello@gmail.com ) to a domain‑based one (like me@yourcompany.com ) is one of those small but super‑important admin tasks. 🎯 In this post I’ll walk you through exactly what I did so you can do the same if you’re migrating from a personal address to a company‑managed Atlassian account. 🧩 Why change…
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⚙️ Adding DNS (TXT) record in Namecheap for Atlassian domain verification
Now that my Atlassian account is set up and my domain is live, I jumped into the Namecheap dashboard → “Manage” → “Advanced DNS” to wire things up the way Atlassian needs. 🔐 Why Domain Setup in Atlassian Matters Verifying your domain in Atlassian does two important things: You can read more in Atlassian’s docs:🔗…
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💻 Setting Up My Atlassian Account
Now that my domain is secured, it’s time to set up the Atlassian Cloud account — the real hub for my Jira + Confluence + team setup 🚀 Here’s how I did it, step by step: 1. Pick the right starting point I went to atlassian.com and signed up with an email. 2. Sign up with the right email…