Category: Confluence
-
Branding your Confluence site makes it feel more professional and easier for users to recognize at a glance. A small favicon in the browser tab, plus a company logo in the header, helps your team quickly identify the right workspace every time they open Confluence. What is a favicon? 🔖 A favicon is the small…
-
Sharing a real-world hiccup from my JSM setup journey. 😅 If you’re juggling Atlassian trials like I was, this one’s for you! My Teamwork Collection trial (including Confluence) was wrapping up, and after thoroughly testing Jira Service Management (JSM), I want to keep just the Service Collection for my IT Service Desk. No need for…
-
Now that we have enabled your IT Service Desk space, we can proceed in enabling our Knowledge Base and link it with Confluence. Here’s a quick, friendly guide to enable the Knowledge Base in our IT Service Desk space in Jira Service Management. Once enabled, users can find answers themselves instead of raising repeat tickets.…
-
Atlassian’s Teamwork and Service Collections are game-changers for collaboration and support, but they’re tailored for different needs. Let’s break it down based on my hands-on experience. I originally selected Service Management Collection, however, I also want to try the Teamwork collection so I selected both. 📋 What is Teamwork Collection? Teamwork Collection bundles Jira, Confluence,…