Sharing a real-world hiccup from my JSM setup journey. 😅
If you’re juggling Atlassian trials like I was, this one’s for you!
My Teamwork Collection trial (including Confluence) was wrapping up, and after thoroughly testing Jira Service Management (JSM), I want to keep just the Service Collection for my IT Service Desk. No need for the full bundle!
So, I hopped into the Atlassian Billing Console and deactivated the Teamwork Collection to stick with my Service Collection which got the JSM subscription. Simple, right? 💸
I wanted to link a Knowledge Base directly from my Space. Thought it would be easy to create a new Confluence space but nope! Silly me. I kept hitting the error: “We couldn’t create your space.” 🤦♂️
Every time I click Knowledge Base
I keep getting this error!
Following Atlassian’s guide on setting up a Knowledge Base with Confluence Cloud, I realized the catch, Confluence Cloud was bundled in my now-deactivated Teamwork Collection. 😅
From that link, I clicked Try Confluence Cloud and got this:
I followed the steps. Click Contact Support and start filling out the form… but where’s that Submit button? 🤔 Scroll down to see the “Need more help?” button and hit it! Then Submit button appears.
I received a ticket from Atlassian Support however, it shows it may take longer time for someone to respond.
I played around and went back to the Billing Console and I was able to re-activate the Teamwork Collection! It flipped to a free plan since my user count is under 10, and my JSM renewal covered the base. 💰
Minutes later (I did not expect that) Atlassian Support replied on my email. They spotted the reactivation that I did and advised, “To keep using this, stay at 10 users max – that’s the free Service Collection limit.” Free plan limit for Service Collection.
Phew! 🎉 Now my Confluence is humming again, Knowledge Base linked, and IT Service Desk ready to roll.
I think it’s good to experience these kind of issues because this is how you learn the real ropes of Atlassian billing and setups.
No pain, no gain! 💪
So what’s your “learning moments”? Comment down below.👇😄
Related post: 💻 Setting Up My Atlassian Account
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