Category: Jira/JSM
-
📋Navigating JSM Space Settings: Details, Summary, and Features ⚙️
If you’ve ever opened up Jira Service Management and wondered where to tweak the essentials of a space, you’re not alone. In this post, I’ll walk through the first parts of JSM Space Settings: Details, Summary, and Features, and show how each one helps you keep a service space organised, useful, and ready for real-world…
-
Deactivated Atlassian Teamwork Collection for JSM – But “We Couldn’t Create Your Space” Error Hit Me Hard! ⚠️
Sharing a real-world hiccup from my JSM setup journey. 😅 If you’re juggling Atlassian trials like I was, this one’s for you! My Teamwork Collection trial (including Confluence) was wrapping up, and after thoroughly testing Jira Service Management (JSM), I want to keep just the Service Collection for my IT Service Desk. No need for…
-
📚How to Enable a Knowledge Base in Jira Service Management💡
Now that we have enabled your IT Service Desk space, we can proceed in enabling our Knowledge Base and link it with Confluence. Here’s a quick, friendly guide to enable the Knowledge Base in our IT Service Desk space in Jira Service Management. Once enabled, users can find answers themselves instead of raising repeat tickets.…
-
Manage Your Atlassian Billing: Cancellation and Downgrades 💵
When I setup my Atlassian account, I originally selected Service Management Collection, however, I want to try the Teamwork collection so I selected both. Now that trial is ending so I need to choose and after month of testing, I am happy with Service Collection for my JSM/ ticket handling. I am ready to deactivate…
-
🚀 Teamwork Collection vs Service Collection: Which Atlassian Bundle Fits Your Team?
Atlassian’s Teamwork and Service Collections are game-changers for collaboration and support, but they’re tailored for different needs. Let’s break it down based on my hands-on experience. I originally selected Service Management Collection, however, I also want to try the Teamwork collection so I selected both. 📋 What is Teamwork Collection? Teamwork Collection bundles Jira, Confluence,…
-
🚀 Creating a JSM Space for IT Service Management
Drowning with scattered tickets across general Jira projects? Switching to a JSM ITSM space is a game-changer as it comes with pre-loaded request types for incidents, service requests, and changes, plus portals for users. These templates save hours of config! Step-by-Step: Creating Your ITSM Space 🛠️ Make sure you have permission so you can create…
-
🧩 Using Templates in Jira Service Management (JSM)
Once Atlassian account is set up, it provides several templates you can start from. They’re a quick way to jump‑start different workflows without building everything from scratch. 🚀 Here’s a quick overview of the main options: 1. Kanban (Inside JSM + Jira) 2. Product Roadmap 3. Scrum 4. Basic IT Service Management 5. IT Service…
-
🛠️ Creating a Space in Jira Service Management (JSM)
Now that my Atlassian account is set up and my domain is ready, it’s time to get practical: setting up a Jira Service Management (JSM) space for my tickets, requests, and internal workflows 🧩 Here’s how I did it step by step: 1. Open Jira Service Management From my Atlassian dashboard, I clicked into Jira Service Management (or created…
-
💫 Jira vs Jira Service Management – A Short Guide for the Terminology‑Confused
If you’ve only been working with Atlassian for a few years, you’re not alone in feeling a bit tangled by the terms “Jira” and “Jira Service Management.” Here’s a short, clear way to think about the difference so you can quickly explain or choose between them. The quick mental model 💭 Think of it as:Jira…
-
💻 Setting Up My Atlassian Account
Now that my domain is secured, it’s time to set up the Atlassian Cloud account — the real hub for my Jira + Confluence + team setup 🚀 Here’s how I did it, step by step: 1. Pick the right starting point I went to atlassian.com and signed up with an email. 2. Sign up with the right email…