Category: Jira/JSM
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We’ve already covered the first part of Request Management > Request Types, Forms & Workflows so in this post, we’re moving on to the next set of settings: Queues, SLAs, Customer Satisfaction, Work Item Types, Fields, and Screens. These are the behind-the-scenes pieces that help keep a Jira Service Management space organised, efficient, and easier…
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In the previous post, we have discussed the Access settings. Now, we will dig about Request Management which will show the first part for Request Types, Forms & Workflows. Under Space settings > Request management, find Request types, Forms, Workflows. This is where ITSM shines, you can customize what customers see in the portal vs.…
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In our previous post, we explored the Details, Summary, and Features of a Jira Space. Covering how to set up your space identity and configure key capabilities. Today, we’re diving into the Access settings, your control centre for who can do what inside your space. 🎯 To get there: Space Settings → Access 🛠️ 👥…
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If you’ve ever opened up Jira Service Management and wondered where to tweak the essentials of a space, you’re not alone. In this post, I’ll walk through the first parts of JSM Space Settings: Details, Summary, and Features, and show how each one helps you keep a service space organised, useful, and ready for real-world…
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Sharing a real-world hiccup from my JSM setup journey. 😅 If you’re juggling Atlassian trials like I was, this one’s for you! My Teamwork Collection trial (including Confluence) was wrapping up, and after thoroughly testing Jira Service Management (JSM), I want to keep just the Service Collection for my IT Service Desk. No need for…