Category: Jira/JSM
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Now that we have enabled your IT Service Desk space, we can proceed in enabling our Knowledge Base and link it with Confluence. Here’s a quick, friendly guide to enable the Knowledge Base in our IT Service Desk space in Jira Service Management. Once enabled, users can find answers themselves instead of raising repeat tickets.…
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When I setup my Atlassian account, I originally selected Service Management Collection, however, I want to try the Teamwork collection so I selected both. Now that trial is ending so I need to choose and after month of testing, I am happy with Service Collection for my JSM/ ticket handling. I am ready to deactivate…
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Atlassian’s Teamwork and Service Collections are game-changers for collaboration and support, but they’re tailored for different needs. Let’s break it down based on my hands-on experience. I originally selected Service Management Collection, however, I also want to try the Teamwork collection so I selected both. 📋 What is Teamwork Collection? Teamwork Collection bundles Jira, Confluence,…
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Drowning with scattered tickets across general Jira projects? Switching to a JSM ITSM space is a game-changer as it comes with pre-loaded request types for incidents, service requests, and changes, plus portals for users. These templates save hours of config! Step-by-Step: Creating Your ITSM Space 🛠️ Make sure you have permission so you can create…
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Once Atlassian account is set up, it provides several templates you can start from. They’re a quick way to jump‑start different workflows without building everything from scratch. 🚀 Here’s a quick overview of the main options: 1. Kanban (Inside JSM + Jira) 2. Product Roadmap 3. Scrum 4. Basic IT Service Management 5. IT Service…