Category: Tech Deep-Dives
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Atlassian’s Teamwork and Service Collections are game-changers for collaboration and support, but they’re tailored for different needs. Let’s break it down based on my hands-on experience. I originally selected Service Management Collection, however, I also want to try the Teamwork collection so I selected both. 📋 What is Teamwork Collection? Teamwork Collection bundles Jira, Confluence,…
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Because I have been using AI tools like ChatGPT and Perplexity let’s talk about it on this post. After years of tinkering with tech in real-world projects I have seen AI go from a buzzword to a daily helper. If you’ve ever asked me why I love tools like Perplexity or ChatGPT, it’s because they…
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Drowning with scattered tickets across general Jira projects? Switching to a JSM ITSM space is a game-changer as it comes with pre-loaded request types for incidents, service requests, and changes, plus portals for users. These templates save hours of config! Step-by-Step: Creating Your ITSM Space 🛠️ Make sure you have permission so you can create…
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Once Atlassian account is set up, it provides several templates you can start from. They’re a quick way to jump‑start different workflows without building everything from scratch. 🚀 Here’s a quick overview of the main options: 1. Kanban (Inside JSM + Jira) 2. Product Roadmap 3. Scrum 4. Basic IT Service Management 5. IT Service…
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If you work with Jira, Confluence, or other Atlassian cloud products, you’ll sooner or later land on Atlassian Administration (often called the “Admin hub”) at https://admin.atlassian.com. 🌐 To many IT admins, it feels like a “mission control centre” for the whole Atlassian org, so in this post I’ll walk you through each of the main…