Category: Tech Deep-Dives
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If you’ve ever opened up Jira Service Management and wondered where to tweak the essentials of a space, you’re not alone. In this post, I’ll walk through the first parts of JSM Space Settings: Details, Summary, and Features, and show how each one helps you keep a service space organised, useful, and ready for real-world…
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Branding your Confluence site makes it feel more professional and easier for users to recognize at a glance. A small favicon in the browser tab, plus a company logo in the header, helps your team quickly identify the right workspace every time they open Confluence. What is a favicon? 🔖 A favicon is the small…
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Sharing a real-world hiccup from my JSM setup journey. 😅 If you’re juggling Atlassian trials like I was, this one’s for you! My Teamwork Collection trial (including Confluence) was wrapping up, and after thoroughly testing Jira Service Management (JSM), I want to keep just the Service Collection for my IT Service Desk. No need for…
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Now that we have enabled your IT Service Desk space, we can proceed in enabling our Knowledge Base and link it with Confluence. Here’s a quick, friendly guide to enable the Knowledge Base in our IT Service Desk space in Jira Service Management. Once enabled, users can find answers themselves instead of raising repeat tickets.…
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When I setup my Atlassian account, I originally selected Service Management Collection, however, I want to try the Teamwork collection so I selected both. Now that trial is ending so I need to choose and after month of testing, I am happy with Service Collection for my JSM/ ticket handling. I am ready to deactivate…