Drowning with scattered tickets across general Jira projects? Switching to a JSM ITSM space is a game-changer as it comes with pre-loaded request types for incidents, service requests, and changes, plus portals for users. These templates save hours of config!
Step-by-Step: Creating Your ITSM Space 🛠️
Make sure you have permission so you can create spaces, so grab those perms first!
Navigate to Spaces: In the sidebar, click the + next to Spaces.
Pick Service Management Template: Select Service management category, then IT service desk or ITSM template.
Preview details and hit Use template.
Configure Basics:
• Enter a name like “IT Service Desk”.
• Set a unique key; usually this will be automatically given otherwise you can update (e.g., ITD).
• Choose your team type (IT).
• For company-managed, optionally share settings from an existing space
Hit Create space and customize request types on the welcome screen – add/remove previews for incidents, etc
You will be prompted to this screen so you can choose the request types that will help to categorize and collect details about your incoming requests.
I have selected to have a Provision hardware for new employee so you need to update the request type details.
These 6 request types I need for my IT Service Desk portal for my users. Click Continue to space once you are ready.
Congrats! Now your portal is ready!! This is how it looks like.
How about if you want to change your request types?
We will tackle that on a different post so stay tuned!
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