Tag: jira service management
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📋Navigating JSM Space Settings: Details, Summary, and Features ⚙️
If you’ve ever opened up Jira Service Management and wondered where to tweak the essentials of a space, you’re not alone. In this post, I’ll walk through the first parts of JSM Space Settings: Details, Summary, and Features, and show how each one helps you keep a service space organised, useful, and ready for real-world…
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🎨 Customizing Confluence: Favicon, Logo, and Site Branding
Branding your Confluence site makes it feel more professional and easier for users to recognize at a glance. A small favicon in the browser tab, plus a company logo in the header, helps your team quickly identify the right workspace every time they open Confluence. What is a favicon? đź”– A favicon is the small…
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đź“šHow to Enable a Knowledge Base in Jira Service Managementđź’ˇ
Now that we have enabled your IT Service Desk space, we can proceed in enabling our Knowledge Base and link it with Confluence. Here’s a quick, friendly guide to enable the Knowledge Base in our IT Service Desk space in Jira Service Management. Once enabled, users can find answers themselves instead of raising repeat tickets.…
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🚀 Teamwork Collection vs Service Collection: Which Atlassian Bundle Fits Your Team?
Atlassian’s Teamwork and Service Collections are game-changers for collaboration and support, but they’re tailored for different needs. Let’s break it down based on my hands-on experience. I originally selected Service Management Collection, however, I also want to try the Teamwork collection so I selected both. đź“‹ What is Teamwork Collection? Teamwork Collection bundles Jira, Confluence,…
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🚀 Creating a JSM Space for IT Service Management
Drowning with scattered tickets across general Jira projects? Switching to a JSM ITSM space is a game-changer as it comes with pre-loaded request types for incidents, service requests, and changes, plus portals for users. These templates save hours of config! Step-by-Step: Creating Your ITSM Space 🛠️ Make sure you have permission so you can create…
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🧩 Using Templates in Jira Service Management (JSM)
Once Atlassian account is set up, it provides several templates you can start from. They’re a quick way to jump‑start different workflows without building everything from scratch. 🚀 Here’s a quick overview of the main options: 1. Kanban (Inside JSM + Jira) 2. Product Roadmap 3. Scrum 4. Basic IT Service Management 5. IT Service…
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🛠️ Creating a Space in Jira Service Management (JSM)
Now that my Atlassian account is set up and my domain is ready, it’s time to get practical: setting up a Jira Service Management (JSM) space for my tickets, requests, and internal workflows 🧩 Here’s how I did it step by step: 1. Open Jira Service Management From my Atlassian dashboard, I clicked into Jira Service Management (or created…
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💫 Jira vs Jira Service Management – A Short Guide for the Terminology‑Confused
If you’ve only been working with Atlassian for a few years, you’re not alone in feeling a bit tangled by the terms “Jira” and “Jira Service Management.”
 Here’s a short, clear way to think about the difference so you can quickly explain or choose between them. The quick mental model đź’ Think of it as:Jira…