Tag: jira
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🔐 Navigating JSM Space Settings: Access ⚙️
In our previous post, we explored the Details, Summary, and Features of a Jira Space. Covering how to set up your space identity and configure key capabilities. Today, we’re diving into the Access settings, your control centre for who can do what inside your space. 🎯 To get there: Space Settings → Access 🛠️ 👥…
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🎨 Customizing Confluence: Favicon, Logo, and Site Branding
Branding your Confluence site makes it feel more professional and easier for users to recognize at a glance. A small favicon in the browser tab, plus a company logo in the header, helps your team quickly identify the right workspace every time they open Confluence. What is a favicon? 🔖 A favicon is the small…
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Deactivated Atlassian Teamwork Collection for JSM – But “We Couldn’t Create Your Space” Error Hit Me Hard! ⚠️
Sharing a real-world hiccup from my JSM setup journey. 😅 If you’re juggling Atlassian trials like I was, this one’s for you! My Teamwork Collection trial (including Confluence) was wrapping up, and after thoroughly testing Jira Service Management (JSM), I want to keep just the Service Collection for my IT Service Desk. No need for…
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🚀 Creating a JSM Space for IT Service Management
Drowning with scattered tickets across general Jira projects? Switching to a JSM ITSM space is a game-changer as it comes with pre-loaded request types for incidents, service requests, and changes, plus portals for users. These templates save hours of config! Step-by-Step: Creating Your ITSM Space 🛠️ Make sure you have permission so you can create…
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🧩 Using Templates in Jira Service Management (JSM)
Once Atlassian account is set up, it provides several templates you can start from. They’re a quick way to jump‑start different workflows without building everything from scratch. 🚀 Here’s a quick overview of the main options: 1. Kanban (Inside JSM + Jira) 2. Product Roadmap 3. Scrum 4. Basic IT Service Management 5. IT Service…
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🛠️ Creating a Space in Jira Service Management (JSM)
Now that my Atlassian account is set up and my domain is ready, it’s time to get practical: setting up a Jira Service Management (JSM) space for my tickets, requests, and internal workflows 🧩 Here’s how I did it step by step: 1. Open Jira Service Management From my Atlassian dashboard, I clicked into Jira Service Management (or created…
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💫 Jira vs Jira Service Management – A Short Guide for the Terminology‑Confused
If you’ve only been working with Atlassian for a few years, you’re not alone in feeling a bit tangled by the terms “Jira” and “Jira Service Management.” Here’s a short, clear way to think about the difference so you can quickly explain or choose between them. The quick mental model 💭 Think of it as:Jira…